Shipping and Postage

We use Australia Post for all orders.  Orders and payments received by 2pm AEST (posted from QLD) will be posted the same day.

Your shipping address, phone number and email address:

Please make sure your shipping address,  phone number and email are full and complete.  The phone number or email  may be used by the shipping company to contact you in case they have problems delivering your order.

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Orders within Australia

We use Australia Post’s Express eParcel service to deliver your parcel.

When your parcel has been dispatched you’ll receive an email that includes a unique tracking code so you can find out where your parcel is at any time.

To track your items go to: http://www.auspost.com.au

  • All orders within Australia are $9.00 flat rate shipping

Delivery times Next business day 1 to 2 business days (excluding weekends*) as long as your postcode falls into Australia Post’s next day delivery zones.

Delivery may take a little longer to rural areas.

Please note Express delivery to WA postcodes other than 6000 – 6005 is 3 – 5 days (excluding weekends*)

Postcodes for next business day delivery

Location

Postcode range(s)

Canberra

0200-0250; 2600-2639; 2900-2920

Sydney and suburbs

Gosford Region
Newcastle
Wollongong Area

1000-1920; 2000-2249; 2555-2574; 2740-2786
2250-2263
2264-2310
2500-2530

Melbourne and suburbs

 


Geelong and suburbs
Ballarat
Bendigo
Shepparton/Mooroopna/Kialla
Seymour
Latrobe Valley

3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899
3211-3220
3350; 3353-3356
3550; 3552-3556
3629-3632#
3660-3661
3825; 3840-3844

Brisbane
Gold Coast
Booval/Ipswich Areas
City of Toowoomba
Strathpine/Caboolture
Sunshine Coast Areas
Maryborough City
Hervey Bay City
Bundaberg City

4000-4209
2484-2490; 4210-4299; 9726; 9728; 9729
4300-4305
4350; 4352*
4500-4510; 4520
4550-4601
4650#
4655#
4670#

Adelaide

5000-5199; 5800-5999

Hobart area
Launceston

7000-7019; 7050-7053; 7055; 7172#; 7892
7248-7325

To Perth CBD

From all above locations to Perth CBD

6000-6005; 6800-6899

# Service guaranteed in townships only in these postcodes
* Service guaranteed to Mail Centre Post Office Boxes only

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Orders to New Zealand

We use Australia Post’s registered service to deliver your parcel.

  • All orders to New Zealand are $9.00 flat rate shipping

Delivery times 7 to 10 business days (excluding weekends*)

To track your items, email us for your tracking number and go to: https://www.nzpost.co.nz/

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Orders to ALL other international destinations

We use Australia Post’s registered service to deliver your parcel.

  • All International orders (except New Zealand) are $25.00 flat rate shipping

Delivery times 7 to 10 business days (excluding weekends*)

Customs information: Supreme Natural Health will not be liable for packages refused or held by customs for delivery.

If placing an order from outside Australia….We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.  Customs regulations differ by country and not knowing their regulations can result in your order not being delivered, being delayed or even returned.  Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us.

Please Note:  If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows:  You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee).  We will also subtract any other outside charges Supreme Natural Health has incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order.  If the product(s) is seized by customs, there will be no credit processed for the product(s).

Refunds will not be issued until the returned packages are physically in our warehouse.

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Please note for all orders

Due to seasonal and Public Holidays such as Easter and Christmas, delivery times may vary from normal. Please allow extra time for delivery during these peak periods.

Orders and payments received by 2pm AEST (posted from QLD) will be posted the same day.

Orders and payments received from Friday afternoon to Sunday evening will not be processed until the next working day.

All deliveries are currently shipped with Australia Post Receipted Delivery and may be changed at our discretion.

Terms and conditions of delivery by Australia Post vary from time to time and are beyond our control.

Receipted Delivery means that you must sign a receipt before the parcel/s will be left.

There are several places to which Australia Post has conditional delivery, i.e. there may be weight limits due to subcontractors, high-rise building limits, remote location requirements, etc.

If you are not available to sign on delivery, or other Australia Post conditional delivery restrictions apply, your order will be delivered to an Australia Post outlet for your collection where possible. You will be advised by a card in your mailbox when and where parcels are available for collection.

You may change our delivery instructions on request; e.g. leave parcel at the front door; however we will not take responsibility if you do not receive it for any reason if you choose not to sign and for your parcel to be left unattended.

International Customs Tax From time to time, customs may require you to pay a tax within your country for the delivery of your goods. This is not something Supreme Natural Health will be responsible for.

Your shipping address, phone number and email address:

Please make sure your shipping address,  phone number and email are full and complete.  The phone number or email  may be used by the shipping company to contact you in case they have problems delivering your order.

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